Giving customers satisfaction and reverence is one of the most important tasks of any organization. In this regard, with assistance of management of Statistics and Technology Information office and Service Desk of university, first version of client tribute system (Electronic Service Desk) consists of 4 subsystems of secretariat; meet people, surveys and receipts, registration and response to complaints loading.  Customers through a variety of ports, such as web kiosks, corporate portal, text messaging, and… posting letters, complaints, or comments.

Establishment of these subsystems provides non-face-to-face service to customer, easy access and tracking, automated and quick response, complaint handling as quickly as possible; discover bugs and bottlenecks, automatic feedback and suggestions, and dozens of other services.

 A meeting was also held with the presence of managers of Statistics and Information Technology office, Service Desk and experts of Spanta Company to complete the system.